reTravel has been a TravelPerk accomplice since April 2021 and is an autonomous cross-selling service for the journey trade. Primarily based in Israel, reTravel orchestrates multi-channel messaging and campaigns providing vacationers the merchandise they want probably the most—after they want them most. We joined forces through the world well being disaster introduced on by COVID-19 when reTravel was on the lookout for an API (utility programming interface) that would present their clients with real-time journey restriction info worldwide.
That’s the place the TravelSafe API got here in. Our one-of-a-kind API is geared toward journey corporations seeking to assist their clients journey safer, cut back operational prices, and enhance reserving conversion in a COVID and post-COVID world.
And that’s precisely what it did. With TravelSafe API, reTravel was in a position to:
- Seamlessly present their clients with probably the most up-to-date journey security and restriction info, saving them effort and time.
- Create worth for his or her customers and enhance their buyer suggestions, satisfaction, and retention by offering probably the most helpful info for them in these instances.
TravelPerk clients additionally depend on the information supplied by TravelSafe API by way of our TravelCare service. This permits our clients to entry real-time info on all COVID-19 journey restrictions and necessities at each stage of their journey. From shopping to reserving to happening the journey, vacationers and journey managers can keep on prime of those altering restrictions. They even obtain alerts informing them of any modifications which will have an effect on upcoming or ongoing enterprise journeys!
Serving to journey corporations, vacationers, and suppliers make higher use of promoting, ML, and AI applied sciences
reTravel was based by Revital Kristal and Nir Gurevich in Tel Aviv in 2020. Up till that time, that they had been main tech and product at a famend on-line reserving software and grew fascinated by the alternatives that on-line journey businesses and journey administration corporations had. They realized that these companies weren’t taking full benefit of the unbelievable applied sciences the sector needed to supply and determined to create a software to assist them do exactly that.
reTravel was born to assist journey corporations cross-sell merchandise and suppliers utilizing easy, but highly effective expertise. They concentrate on delivering actual worth to vacationers, enhancing their total expertise, and rising loyalty to their buyer’s manufacturers.
They primarily focus their buyer base on on-line journey businesses, journey administration corporations, and airways. reTravel is pushed by their buyer’s success, and it’s this customer-centric method that empowers them to supply them with the best-in-class cross-selling expertise in the marketplace.
reTravel: who’s who
CEO & Co-Founder
Revital runs the corporate’s total operations, working instantly with all related stakeholders to ensure the corporate achieves its objectives.
CTO & Co-Founder
Nir is the technical pillar of reTravel. He’s dedicated to in search of out new, revolutionary, ground-breaking options to generate much more worth for his or her clients.
The problem reTravel confronted
Providing correct journey restrictions info decreased operational prices
Because the COVID-19 pandemic unfold internationally and journey turned more and more restricted, reTravel wanted to discover a means to supply clients with dependable, up-to-date info. On the top of the pandemic, journey all however stopped. Since then, journey restrictions have been altering so shortly that it turned extraordinarily obscure which supply had the newest info.
reTravel determined to start out trying to find a journey restrictions resolution inside that context. Their clients invested a substantial amount of effort and time into retaining vacationers knowledgeable of any restrictions and security measures that may have an effect on their journey. reTravel’s clients had been making an attempt to maintain their operational prices as little as attainable given the circumstances, they usually struggled with retaining their vacationers knowledgeable of all of the modifications, necessities, restrictions, and native pointers.
Between looking out by way of worldwide authorities web sites, shopper platforms geared toward leisure vacationers, and on-line information publications—they realized that they wanted one thing extra environment friendly and dependable. They wanted to search out one thing that may remove all the grunt work they had been doing and streamline these processes.
They had been seeking to have interaction the vacationers with detailed restrictions and pointers pertaining to their locations. In the end, additionally they hoped to supply them COVID checks and allow them to take care of each facet of journey in a COVID world on one, centralized platform. The objective was to supply vacationers with all of this info and allow reTravel’s clients to have interaction with their very own shoppers throughout delicate touchpoints alongside the traveler journey, together with pre-booking and pre-trip. This could in the end give their clients a aggressive edge by attracting extra customers to their service, and enhance web income per journey by promoting the COVID checks as effectively.
TravelSafe API was the one resolution value making an attempt
reTravel was taking a look at quite a few totally different journey restriction options however solely tried one. TravelSafe API.
The factors had been easy. reTravel wanted a COVID-19 restriction and regulation API that they might use for his or her clients. They wished to enhance the way in which their clients had been retaining vacationers knowledgeable of those modifications.
Why reTravel selected TravelSafe API
TravelSafe API initially caught Nir’s eye due to the vacation spot pointers characteristic it gives. He was excited by the prospect of enabling their clients to tell vacationers of what they might and couldn’t do at their vacation spot—from quarantine necessities to having a beer at a neighborhood bar. He was additionally drawn to the simplicity of the API itself. It’s user-friendly, clear, and straightforward to combine into every other platform.
The selection was easy. TravelSafe API could be reTravel’s journey restriction resolution. They selected it for 2 major causes:
- It was the one resolution that supplied details about vacation spot pointers and in-flight rules.
- The documentation was clear and well-organized, that means that they might full the mixing fairly shortly.
And the remainder, as they are saying, is historical past.
How reTravel is utilizing TravelSafe API
reTravel supplies every traveler with a singular touchdown web page for his or her itinerary that comprises all the info they want pertaining to COVID-19 restrictions, rules, and pointers. Additionally they supply cross-selling alternatives that the traveler may have relying on their journey. This might be something, together with COVID-19 checks, airport parking, lounge gives, vacation spot excursions, or automobile rent, to call just a few.
Up & working in simply 3 days
The implementation paperwork had been extraordinarily simple to observe. reTravel liked the truth that the paperwork featured examples of easy methods to leverage and use the software. It took simply 3 days for them to have the software up and working, together with all follow-up Q&As with the TravelSafe API staff.
Elevated traveler engagement & cross-sells
Through the use of TravelSafe API, reTravel clients are actually in a position to present their vacationers with probably the most up-to-date, real-time info on all journey restrictions worldwide. This requires no further motion on their half, saving them money and time. This, in the end, interprets into unbelievable cross-selling alternatives for them.
By integrating TravelSafe API into their platform, reTravel solved an enormous downside for its clients. The mixing has helped vacationers, corporations, and suppliers at each stage of the journey—from reserving to departing on their journey to coming again dwelling. They use this service to collect all the knowledge which will have an effect on their journey multi functional place. They’ll even e book their COVID-19 checks by way of their platforms!
- In Europe, virtually 40% of the cross-sells supported by reTravel started with a traveler studying info on COVID-19 journey restrictions and pointers.
- Vacationers had been thrilled to obtain this info, to the purpose that this info doubled reTravel’s distinctive e mail open fee to 40%. Our click-through fee additionally tripled.
A fast tip from the reTravel staff
“Don’t skip over cross-sell and upsell alternatives, seize them by the horns! If finished correctly, that provides you with a aggressive edge and joyful vacationers.”
About TravelCare & TravelSafe API
TravelCare is our market-leading resolution for these seeking to e book and handle journey for their very own firm. It gives admins and vacationers real-time info and alerts on all COVID-19 journey restrictions and necessities, at each stage of the method of reserving, getting ready, and happening a visit.
TravelSafe API is our resolution for corporations that need to combine market-leading journey restrictions info into their very own services and products.